Welcome to our Shipping and Policies page. It is our mission to build lifetime relationships with you, our customer, by meeting your needs to the best of our ability. Thank you for visiting our site. We look forward to serving you!
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
OUTSIDE OF THE CONTINENTAL USA:
Flat Rate Shipping for the following Countries is $39.00: Australia, Canada, Germany, France, Great Britain,
Italy, Holland, Belgium, Spain and Japan. (Please note: Free shipping only applies to the continental USA.)
Sheila's Sheer Elegance will arrange shipping of the
Product to your address. Ownership of the Product passes to you upon delivery to the
carrier and risk of loss passes to you upon delivery.You, the customer, are asked to
select the correct shipping and handling charges as they apply to the purchase price of
your order. If you fail to select the proper amount as stated in the drop down menu of the
shipping chart in the shopping bag, the correct shipping and handling charges will be
added to your final price. Delivery
time: 10 - 14 days for in-stock items. Some items may need to be special ordered. Please
allow 2 -3 weeks for shipping of special ordered and back ordered items. Sheila's Sheer Elegance Lingerie will inform you of any changes in
estimated shipment dates, but it will not be responsible for delays in delivery due to
events beyond its control, including shortage of materials, labor strikes, transportation
failures, or acts of God. We ship United States Post Office (USPS) First Class (unless
otherwise specified). All orders not shipped USPS will be delayed 1 -2 days. This includes
overnight shipments. Overnight Orders for in-stock items placed by 3:00 PM Eastern Time
are shipped USPS the next day. Outside the State of Florida allow 7 - 10 working days for
delivery. If you wish to have a premium service (overnight, second day, 3 day, FedEx, RPS
or DHL) you (the customer) will be responsible for paying the difference between regular
USPS First Class and the premium service. No COD orders. International Orders: Please
email us for International Shipping Rates: firstname.lastname@example.org.
Prices and configurations advertised are subject to change without notice or obligation prior to acceptance of your order. Prices advertised do not include shipping and handling, or applicable sales taxes, and these will be added to the price you pay. Any existing or new taxes or fees charged by any governmental authority will be added to your purchase receipt or invoice. Whenever possible we publish our prices and make it easy for you to purchase from us using our secure online shopping bag. All critical information including your credit card number is encrypted before being transmitted. You are also welcome to call to place your order or for any other pricing questions at 864-399-6011.
All of the data on products, including but not limited to, any discounted prices or special offers, and the availability of any product, is subject to change without notice. Sheila's Sheer Elegance intends to update information and data listed on the site where appropriate but shall not be liable for any inaccuracies.
OF PRODUCT UPON RECEIPT. You must examine the Product(s) upon receipt. If
any item is damaged or missing, you must notify Sheila's Sheer Elegance at once. Sheila's
Sheer Elegance will not consider any claim for damaged or missing items more than fourteen
(14) days from the date of delivery.
LIMITED MONEY BACK GUARANTEE. SHEILA'S SHEER ELEGANCE offers a limited money back guarantee for
fourteen (14) days on unopened products only. Sales on opened or used products are final.
We offer FREE returns on any UNWORN or defective garments purchased on Chantellebrashop.com.
TO RECEIVE A REFUND UNDER THE LIMITED MONEY BACK GUARANTEE, YOU MUST NOTIFY SHEILA'S SHEER
ELEGANCE OF YOUR DESIRE TO RETURN THE PRODUCT AND ACCESSORIES WITHIN FOURTEEN (14) DAYS,
FROM THE DATE YOU RECEIVED YOUR PRODUCT. YOU MUST ALSO RETURN THE PRODUCT AS PACKAGED TO
SHEILA'S SHEER ELEGANCE'S DESIGNATED ADDRESS WITHIN SEVEN (7) DAYS AFTER YOU RECEIVE A
RETURN MERCHANDISE AUTHORIZATION ("RMA") NUMBER.
SHEILA'S SHEER ELEGANCE LINGERIE will issue a full store credit for exchanges at the original purchase price of the returned item(s). This store credit can be used online for another purchase at
Chantellebrashop.com. SHIPPING, HANDLING, INSURANCE FEES, AND FEES FOR SERVICES THAT HAVE BEEN PERFORMED (INCLUDING APPLICABLE SALES TAXES) THAT YOU PAID WHEN YOU BOUGHT YOUR PRODUCT AND ACCESSORIES ARE NOT REFUNDABLE, AND WILL BE DEDUCTED FROM YOUR REFUND.
The returned Product(s) must be in the same condition as you
If you are expecting a refund, please allow a reasonable period of time for the Product
and/or Accessories to arrive at Sheila's Sheer Elegance. Sheila's Sheer Elegance will
inspect the Product(s) and, after they are accepted, process your refund within seven (7)
business days. Sheila's Sheer Elegance will notify you if your Product(s) are not
THE LIMITED MONEY BACK GUARANTEE IS NOT A WARRANTY. SHEILA'S SHEER ELEGANCE MAY CHANGE OR
CANCEL IT AT ANY TIME BEFORE ACCEPTING YOUR ORDER.
To International Clients:
Flat Rate Shipping for the following Countries is $39.00: Canada, Germany, France, Great Britain, Italy, Holland, Belgium, Spain and Japan. (Please note: Free shipping only applies to the continental USA.)
The limited money back guarantee for international clients is the same as for clients
within the United States. Please email Sheila's Sheer Elegance: email@example.com if you wish to exercise the
limited money back guarantee. In all cases, Sheila's Sheer Elegance will not be
responsible for any shipping and handling charges to and from Sheila's Sheer Elegance, or
paying or refunding customs fees, taxes, or VAT that may be due.
All of the data on products, including but not limited to, the prices and the availability
of any product feature, is subject to change without notice by the manufacturers. Sheila's
Sheer Elegance intends to update information and data listed on the site where appropriate
but shall not be liable for any inaccuracies.